Accessibility Statement

Popup Hub is committed to ensuring digital accessibility for people with disabilities. We strive to improve the user experience for everyone and apply relevant accessibility standards across our shopper, vendor, and coordinator experiences.

1. Conformance target

Popup Hub aims to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

2. Legal alignment

Our accessibility program is designed to support compliance expectations under Canadian law, including:

• The Accessible Canada Act (ACA) and related federal accessibility requirements for digital services.
• The Accessibility for Ontarians with Disabilities Act (AODA) and its Integrated Accessibility Standards, including applicable web and customer-service requirements.
• Provincial accessibility standards in Alberta, British Columbia, Manitoba, Nova Scotia, and other provinces and territories where our services are offered.
• The Canadian Human Rights Act, which prohibits discrimination based on disability in federally regulated contexts.

While we work toward WCAG 2.1 Level AA conformance, we recognize that accessibility is an ongoing effort and not all content may yet meet every success criterion.

3. Measures we take

• Semantic HTML landmarks, labels, and heading structure in core user flows.
• Keyboard navigability for primary actions, forms, and dialogs.
• Sufficient color contrast for text and interactive controls in our design system.
• Text alternatives for meaningful images where feasible.
• Responsive layouts that support zoom and reflow on mobile devices.
• Accessibility reviews during feature development and before major releases.

4. Known limitations

Some third-party embeds—such as map interfaces, payment widgets, or live auction components—may rely on vendor accessibility support outside our direct control. We select partners with strong accessibility track records and advocate for improvements when gaps are identified.

5. Feedback and assistance

If you experience difficulty accessing any part of Popup Hub, or if you require content in an alternative format, please contact us. We welcome your feedback and will make reasonable efforts to provide the information or functionality you need.

• Email: accessibility@popuphub.app
• Subject line: “Accessibility feedback”
• Please include the page URL, a description of the barrier encountered, and your preferred contact method.

We aim to respond to accessibility inquiries within five (5) business days.

6. Continuous improvement

Popup Hub periodically audits key workflows—market discovery, vendor applications, coordinator review tools, and checkout—and prioritizes remediation of barriers identified through automated scans, manual testing, and user reports.